Customer Service Experience

Christopher S.: Welcome to AT&T online Sales support.  How may I help you with placing your order today?

Sandra: I don't need to place an order. I went to the Mesquite TX store tonight to buy an iPhone. They said to take a number. Minimum wait 2 hours or come back tomorrow.

Sandra: I tried calling ATT and was told the wait time was very long.

Sandra: So I went to Best Buy and bought my phone there. That is the second time I've gone to that ATT store and had the negative surprise of no one being available. ATT charges me a lot. They need to have more folks available at stores and on phones. Just wanted to lodge that complaint.

Christopher S.: I will be happy to assist you with your order today.